Not only did you manage something that--according to our General Services Administration people--was "impossible", but you did it in a friendly, professional and exemplary manner.
I can't thank you guys enough for saving our cooling unit from the State surplus debris pile!
And, please share this testimonial with anyone and everyone: The crew you sent out was beyond awesome--they got the job done in less time than it took our people to show me all the ways it "couldn't" be done--AND they did it with zero drama--just a very high level of professionalism and competence.
That is what excellent customer service looks like, and I thank you for the support and assistance.
Feel free to use us as a reference if you ever have the need--I am very impressed and grateful.